At memoriesfine.com, we are committed to ensuring that you are satisfied with your purchase. If you have any dissatisfaction or issues with our products, please refer to the refund terms below to learn how to request a refund.
Refund Request Conditions
Refund requests must be submitted within 30 days of receiving your product.
Products must be in original condition and not used or damaged.
You will need your original proof of purchase (such as your order number, receipt, or email confirmation) to request a refund.
Refund Process
Request a Refund: Please submit a refund request through our customer service email at andrescontreras@memoriesfine.com. Please include your order number, date of purchase, and reason for the refund.
Request Processing: We will review your refund request within 5 business days of receiving it and notify you of the review result via email. Return Procedure: If your refund request is approved, you will receive a return instructions and address. Please return the product to us as instructed. Refund Processing: Once we receive the returned product and confirm that it is eligible for a refund, we will process your refund within 10 business days. Refunds will be made to your original payment method.
Non-Refundable Items
The following items are not eligible for refunds:
Customized or personalized items Opened or used products Gift cards
Shipping Costs
Shipping costs will be borne by us if the return is due to our error (e.g. wrong item or damaged). Otherwise, return shipping costs are the responsibility of the customer.
Contact Us
If you have any questions about our refund policy or need further assistance, please contact our customer service team:
Email: andrescontreras@memoriesfine.com Phone: +1 520 210 7633 Thank you for your support and understanding of memoriesfine.com. We look forward to providing you with quality service!
