You can create a new account by clicking the “Register” button in the upper right corner of the website. Please follow the prompts to fill in the necessary information, including email address, name and password. Once completed, you will receive a confirmation email and click the link in the email to activate your account.
How do I track my order?
Once your order is shipped, you will receive a shipping notification via email with a tracking number. You can use this tracking number to check the status of your package on the corresponding logistics company’s website.
What is the return policy?
If you are not satisfied with your purchase, we offer a 30-day return policy. Items must be returned unused, well packaged, and contain all original packaging accessories and materials. Before returning an item, please contact customer service to obtain a return authorization and address.
How to contact customer service?
If you have any questions or need help, you can contact our customer service team at the following methods:
Email: andrescontreras@memoriesfine.com Phone: +1 520 210 7633 Is your website secure?
We use industry-standard security measures to protect your personal information, including SSL encryption technology. All transactions you make on our website are secure.
Can I modify an order I’ve already placed?
Once an order is submitted, we will begin processing it immediately to ensure fast shipping. Therefore, we cannot guarantee the ability to modify or cancel a submitted order. If you need to modify your order information, please contact customer service as soon as possible.
